Return

Return

In the unlikely event that you do not like an article or do not meet your requirements, you can of course return it within 14 days.

claim

If items are damaged (e.g. broken glass, scratches, etc.) or have other defects, you can of course make a complaint.

I will get in touch with you as soon as possible.

FAQ

What does revocation mean?

You can find all information about the cancellation in the cancellation policy.

Can I exchange items?

Unfortunately, no. You can return items and then reorder your desired item.

Wrong items were delivered to me. What now?

Please return this and send us a short information, stating your order number, to our customer service by email.

How long is the warranty / guarantee?

Of course, the statutory warranty provisions apply to all products that you can purchase from creazon. In the event of a defect or fault in a product, please contact our customer service.

Who bears the costs for a return?

creazon bears the return costs. For this you will receive a return sticker with which you can send your order back free of charge for faster processing, but its use is not mandatory.

My package is damaged. What now?

If your package arrives damaged, please refuse to accept it or contact your post office within 7 days to report the damage. Please also check all items for possible damage when delivering furniture and notify the shipping company of this on site. The note must be documented on your delivery note. Please only sign this after this note. Please send the damage report using our contact form so that your order can be removed from the dunning process until clarification.